Crisis Solutions process

Crisis Review Agenda

Use this guided process to keep the crisis meeting focused, confirm the operating picture, agree priorities, control communications and set the next review rhythm.

Severe Weather

Damage

Step 1

SITREP — what has changed?

What has changed since the last review? What new facts have emerged? What has escalated, reduced, completed or become urgent?

Open Sitreps

Current position

No situation report has been recorded yet.

Step 2

Current situation and impact

What has happened, what is the practical impact, who is affected and what has changed from normal operations?

Update Impact

Current position

Impact: Impacts all around

Step 3

Strategic Intent

What does successful resolution look like? Is the Strategic Intent still valid and clear enough to communicate to other response teams?

Update Strategic Intent

Current position

Strategic Intent: Our strategic intent is to ensure the safety of all people, safeguard Santander's critical infrastructure and services from further damage, and provide clear and timely communicati...

Step 4

Information gaps

What do we know, what do we not know, what assumptions are we making and what risks may emerge?

Open Information Gaps

Current position

0 active information items. No active information gaps are currently recorded.

Step 5

Urgent actions and decisions

What must be done now, who owns it, and what decisions are needed from the crisis team before the next review?

Open Actions

Current position

0 urgent open actions. 1 decision not marked complete.

Step 6

Communications needed

Who needs to know what, by when, and who owns the communication? Are any communications overdue or approaching deadline?

Open Communications

Current position

2 active communications. sdfdf: sdfdf

Step 7

Meeting schedule / next review

When will the team meet again, what must be ready by then, and what review rhythm is needed?

Open Dashboard

Current review schedule

Next review: No next review time has been set.

Rhythm: No review rhythm has been set.

Saving this marks the current agenda review as completed and stores the next review time.

Ready to manage the live incident?

When the meeting has completed this review, return to the live crisis dashboard to manage the ongoing incident.

Open live dashboard